Privacy Policy

This privacy policy applies to all the services, applications, products and websites offered by Dorset Seafood Festivals Limited (also referred to as “Dorset Seafood Festivals”, “We” and “Us”), its subsidiaries and affiliated companies. It contains important information about how we use your personal information, please read it carefully.

Dorset Seafood Festivals Limited is responsible for the processing of your personal information in accordance with the Data Protection Act 2018 (DPA 2018), The Privacy and Electronic Communications Regulations (PECR) 2003 and The General Data Protection Regulation (GDPR) (EU) 2016/679.

Personal information

We respect the privacy of visitors to our website and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we may record this.

By providing personal information for the purposes of communicating with you, you are consenting to Dorset Seafood Festivals storing that information and, where appropriate to answering an enquiry or enabling ticket sales, sharing your information with an authorised third party solely for the purposes listed in this policy. We will only use your information to respond to your enquiries, requests for tickets and to manage our relationship with you.

Information we collect

Via this website, by email, mail or telephone, you may voluntarily supply us with personal information. Generally, this information is requested when you want us to provide you with information about the Dorset Seafood Festival, or in relation to ticket sales. We may gather the following information about you:

• Your name
• Your personal or business email address
• Your personal or business telephone number
• Your personal or business address
• Your contact preferences
• Credit or debit card and billing information to enable ticket sales
• Your IP address (a unique identifier for your computer or other device
• A mobile device ID
• Your marketing preferences
• Other information provided by you in relation to an enquiry about the Festival.

Use of personal information

We may use your personal information in the following ways. We are required by law to tell you on what grounds we are permitted to use your information.

Information sources

Our information sources are:

• Information you choose to provide us with to help us communicate with you.
• Cookies – this website uses cookies to identify users, improve our support service response, and personalise services. Further information about cookies is provided below.
• Log information – when you access this website our servers log files every time a page is accessed. This information is used to measure how our systems are performing. Our log files do not identify any person or individual. These logs include the IP address of the device or computer requesting the page, name of page(s) accessed, page elements requested, browser type, date, and time of request, and any error messages.

Ticket Sales

We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to The Dorset Seafood Festival that you book, including to contact you with any information relating to the Festival, to deliver the tickets to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the Festival.

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for technical reasons, for audit purposes.

Use of your information for marketing purposes

We will only provide information to you that you have specifically requested, including information from our Festival sponsors and exhibitors.

You can choose to no longer receive marketing communications by contacting us at hello@inthebagpr.com or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Storing your personal information

We process and store your personal data in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. We restrict the number of people in our organisation with access to your data and ensure that they are managed according to strict policies. All personal data is stored under physical, electronic and procedural monitoring and we are equipped with technical security mechanisms to protect your data against unauthorised access or transfer, loss, destruction or misuse.

We only store and process personal data on secure servers located in the UK. We will not transfer your personal information outside the United Kingdom. All payment transactions, all traffic between the user and our servers, all traffic between system components and where applicable, all traffic between our servers and our suppliers are encrypted.

However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

Sharing your personal information

We may share your personal data with service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, email communication providers, IT service providers, accountants, auditors and lawyers.  

If you have expressly given us permission to do so, we may share your information with Festival sponsors and exhibitors to enable them to share information about their businesses with you.

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety

Cookies

We may use information obtained from cookies or other similar technology. A cookie is a small string of text that is sent to your browser by our web server and is stored by your device or computer until you delete it, or it expires. Each time your browser requests a page from our server, this information is sent back, identifying your device. Cookies do not identify you or any personal information about you.

We may use cookies that fall into several categories.

• Cookies that collect information on the pages you visit. These cookies collect information about how you use the website, including which pages you visit most often. All information these cookies collect is aggregated and anonymous. They are used to improve how our website works.
• Cookies that remember choices you make. These cookies allow the website to remember choices you make and provide enhanced, more relevant features. They may also be used to help provide services you have asked for. The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.
• Cookies that enable services you have specifically asked for. These cookies allow you to move around the website and use its features. Without these cookies, certain services cannot be provided.

You can delete cookies by visiting the cookies folder on your computer. Please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on cookies is available at www.allaboutcookies.org.
Deleting cookies or disabling future cookies may mean you are unable to access certain areas or features of our website.

Third party websites

This website includes links to third party websites that we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites, and we are not responsible for third party websites.

Festival photography

If you attend the festival your photograph may be taken and used as part of our marketing campaign for future Dorset Seafood Festivals. If you do not wish this to happen to, please contact sophie@inthebagpr.com.

Your rights

You have the right to request:

• A copy of the personal information we hold about you. You can also request that we provide that information directly to a third party.
• The details of how we process that information.
• That we update your personal information to correct any inaccuracies.
• That we erase your personal information, or for our use of it to be restricted.

You also have the right to make a complaint to the Information Commissioner’s Office if you’re not happy with how we’ve managed your personal information.

Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.

Contacting us

If you wish to exercise any of these rights or if you have any queries about how we use your personal information, please send an email to hello@dorsetseafood.co.uk.

Data Protection Officer

Our Data Protection Officer is Sophie Kermani.

Contact details: sophie@inthebagpr.com.

Changes to this policy

We review this policy on a regular basis to ensure that it is up to date with our use of your personal information, and compliant with applicable data protection laws.

We reserve the right, at our discretion, to revise this privacy policy at any time. If we make changes to this policy, we will keep you informed by placing prominent notices on our web pages and updating the existing policy wording on our website.

This policy was last updated in April 2024.